Privacy Policy

Last Updated: 16 October 2026

At Skora, accessible at https://skora.in, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how information may be collected, used, stored, and shared when you visit our website, place an order, or contact our customer support team.

Where consent is required by law, we will seek your consent before processing your personal information.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal details: Name, email address, phone number, billing address, and shipping address.
Order information: Products purchased, order history, delivery details, and requests for returns or refunds.
Payment information: Payment status, transaction references, and details provided by payment service providers. Full payment card details are generally handled by the relevant payment provider rather than stored directly by us.
Account information: Login details and profile information if you create an account.
Communications: Information you provide when contacting customer support, submitting a form, or providing feedback.
Technical information: IP address, browser type, device information, website activity, and cookie data, where collected through our website or its services.

Please avoid sending sensitive personal information unless it is necessary to resolve your enquiry.

2. How We Use Your Information

We may use your information to:

Process, confirm, and deliver orders.
Facilitate payments, refunds, returns, and cancellations.
Respond to customer questions and complaints.
Send order confirmations, delivery updates, and important service notices.
Maintain and improve our website, products, and customer experience.
Detect and prevent fraud, unauthorised transactions, and misuse.
Meet applicable legal, tax, accounting, and regulatory obligations.
Send promotional communications where permitted by law and, where required, with your consent.

You may opt out of promotional emails by using the unsubscribe option, where available, or by contacting us.

3. Payments and Third-Party Service Providers

We may rely on third-party providers to operate our business, including payment processors, delivery and logistics partners, website hosting providers, analytics services, and customer communication tools. These providers may process relevant information to perform services on our behalf or under their own applicable privacy terms. We encourage you to review the privacy policies of the relevant providers when using their services.

We do not sell your personal information to third parties for their own marketing purposes.

4. Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to keep the website functioning, maintain shopping cart and account sessions, remember selected preferences, understand website usage, improve performance, and support security and fraud prevention.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled. Where required, we will seek consent before using non-essential cookies or similar technologies.

5. Sharing of Personal Information

We may share relevant information with payment providers, courier and delivery partners, website hosting and security providers, analytics and technical support providers, professional advisers or authorities where required by law, or to investigate suspected fraud and protect our rights. Information may also be shared in connection with a business transfer, merger, or restructuring, subject to applicable legal requirements.

We aim to limit shared information to what is reasonably necessary for the relevant purpose.

6. Data Storage and Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no online platform or electronic transmission can be guaranteed to be completely secure. We cannot promise absolute security, but we will take reasonable steps to safeguard information and address security incidents in accordance with applicable law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling customer support requests, maintaining business records, resolving disputes, and meeting legal obligations. When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable retention requirements.

8. Your Privacy Rights

Subject to applicable law, you may be entitled to request access to, correction of, or deletion of your personal information, withdraw consent where processing is based on consent, or raise a privacy-related complaint.

To make a request, contact us using the details in the Contact Us section. We may need to verify your identity before responding. Certain information may need to be retained where required by law.

9. Children’s Privacy

Our website is not intended to encourage children to provide personal information independently. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate steps in accordance with applicable law.

10. Links to Other Websites

Our website may contain links to third-party websites or embedded content. Those websites may collect information under their own privacy policies. Skora does not control the privacy practices of external websites, so please review their policies before sharing personal information with them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements. The revised version will be published on this page with an updated revision date where appropriate.

12. Contact Us

For questions, requests, or complaints relating to this Privacy Policy or your personal information, contact:

Website: https://skora.in
Email: support@skora.in

Please include sufficient details about your request so our team can respond appropriately.

This Privacy Policy should be read alongside our other applicable website policies. Nothing in this policy is intended to limit any rights available to individuals under applicable Indian law.