Last Updated: 16 October 2026
At Skora, we are committed to providing a smooth, transparent, and reliable shopping experience. This policy explains our shipping, returns, refunds, and order cancellation procedures for purchases made through skora.in.
1. Shipping Policy
Order Processing
Orders are processed after successful payment or confirmation of a Cash on Delivery (COD) order, where available. Processing times may vary depending on product availability, order volume, and order verification requirements. Orders placed on Sundays or public holidays may be processed on the next working day.
Delivery Timeline
- Our estimated delivery time is 3–7 working days after order processing, subject to product availability, delivery location, and courier service.
- Delivery estimates are indicative and may vary due to unforeseen circumstances.
- Customers will receive order or shipping updates where available.
- Delays may occur due to weather conditions, courier disruptions, public holidays, or other circumstances beyond our reasonable control.
Shipping Charges
Any applicable shipping charges will be displayed at checkout before you place your order. Free-shipping offers, where available, are subject to the terms specified on our website.
Incorrect, Damaged, or Missing Items
If you receive a damaged or defective product, an incorrect item, or an incomplete order, please contact us promptly at support@skora.in. Include your order number, a description of the issue, and clear photographs or an unboxing video where available.
2. Return and Exchange Policy
Skora offers a 7-day return window for eligible products, subject to the conditions below and any product-specific terms displayed at the time of purchase.
Return Eligibility
A return request may be considered if:
- The product is damaged or defective on arrival.
- The wrong product has been delivered.
- An item is missing from the order.
- The product is otherwise eligible under the return terms displayed on its product page or applicable law.
Please contact support@skora.in within 7 days of delivery to initiate a return request. Include your order number and supporting details so our team can review your request.
Return Conditions
- Products should be returned with their original packaging, accessories, labels, and invoice, where applicable.
- Products must meet the applicable return conditions communicated by our support team.
- Certain health, personal-care, hygiene, and consumable products may not be eligible for return once opened or used, except where required by applicable law or where the product is defective, damaged, or incorrectly supplied.
- Return requests will be assessed in accordance with this policy, the product-specific terms, and applicable consumer-protection requirements.
Please wait for return instructions from our support team before sending a product back.
Return Shipping
Once a return request is reviewed, our support team will explain the return procedure and any applicable shipping arrangements. Responsibility for return shipping costs will depend on the reason for the return and applicable terms and laws.
3. Refund Policy
For an approved return, the refund will be processed after any required inspection and approval.
- Refunds will generally be issued to the original payment method, where possible.
- Processing and crediting times may vary depending on the payment provider or bank.
- For Cash on Delivery orders, our support team will coordinate an appropriate refund method.
- Any applicable deductions or shipping-charge treatment will be communicated to the customer and handled in accordance with applicable law and the terms of the order.
If your refund has not arrived within the communicated timeframe, contact support@skora.in with your order number and refund details.
4. Order Cancellation Policy
Cancellation Before Dispatch
Customers may request cancellation before the order is dispatched by emailing support@skora.in with their order number.
A cancellation is effective once confirmed by our team. Please contact us as early as possible, as orders may move to dispatch quickly.
Orders Already Dispatched
Once an order has been dispatched, cancellation may no longer be possible through the standard cancellation process. Please contact our support team for guidance regarding any available return or refund options under this policy and applicable law.
Cancellation by Skora
Skora may cancel an order when necessary, including when a product is unavailable, an obvious pricing or listing error occurs, payment or order verification cannot be completed, delivery is not feasible, or unauthorised activity is suspected.
If payment has already been collected for an order cancelled by Skora, any applicable refund will be initiated in accordance with applicable requirements.
5. Incorrect Address or Failed Delivery
Please verify your delivery address, email address, and contact number before placing an order. If a shipment is returned because of an incorrect address, an unreachable customer, or failed delivery attempts, please contact our support team to discuss the available options.
Any additional shipping charges will be communicated before being applied, where applicable and legally permitted.
6. Contact Us
For shipping, returns, refunds, or cancellation assistance, please contact:
Website: https://skora.in
Customer Support Email: support@skora.in
Please include your order number in all order-related enquiries so we can assist you efficiently.
Thank you for shopping with Skora. We appreciate your trust and are committed to addressing customer concerns fairly and promptly.
This policy does not exclude or limit any rights or remedies available to customers under applicable Indian consumer-protection laws.