Cancellation, Return & Refund Policy
At Skora, we aim to provide our customers with quality products and a smooth shopping experience. Please read the following policy before placing your order.
1. Order Cancellation
Orders may be cancelled before they are shipped.
To request cancellation, please contact us as soon as possible with your order number and registered contact details.
Once an order has been shipped, cancellation may no longer be possible. In such cases, the customer may follow the applicable return process described below.
If a cancellation is successfully accepted before shipment, the eligible amount will be refunded to the original payment method.
2. Returns
Returns may be accepted in the following situations:
The product received is damaged or defective.
The wrong product was delivered.
The product received is materially different from the product ordered.
The package is received in a visibly damaged or tampered condition.
For eligible products, please contact us within 7 days of delivery with your order number and clear photographs/videos showing the issue.
Certain products may not be eligible for return because of their nature, hygiene requirements, opened packaging, or applicable laws and regulations.
3. Damaged or Incorrect Products
If you receive a damaged, defective, incorrect, or tampered product, please contact us promptly.
We may request photographs or other information to verify the issue. After verification, we may provide an appropriate resolution, which may include replacement or refund, subject to product availability and applicable terms.
4. Products That Cannot Be Returned
For health, hygiene, safety, or product-integrity reasons, opened or used products may not be eligible for return unless the product is defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law.
Products that have been altered, used improperly, or damaged after delivery may not qualify for a return.
5. Refunds
Where a refund is approved, the refund will generally be processed to the original payment method used for the purchase.
The time taken for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
Shipping charges, where applicable, may be treated separately depending on the reason for the return and the circumstances of the order.
6. Refund for Cancelled Orders
If an eligible order is cancelled before shipment, the applicable amount will be refunded after the cancellation is confirmed.
For prepaid orders that are eligible for cancellation, the refund will be initiated through the original payment method.
7. Return Process
To request a return, please provide:
Order number
Customer name
Contact number/email
Reason for return
Photographs or video of the product/package, where applicable
Please do not send a product back without first contacting our customer support team and receiving return instructions.
8. Delivery Issues
If your package appears damaged, opened, or tampered with at the time of delivery, please document the condition of the package and contact us as soon as possible.
We recommend retaining the original packaging until the issue has been resolved.
9. Non-Delivery
If an order has not been delivered within the expected delivery period, please contact us with your order number. We will review the shipment status and assist with the appropriate resolution.
10. Contact Us
For cancellation, return, or refund requests, please contact Skora through the customer support/contact details provided on our website.
Please include your order number in your communication so that we can process your request efficiently.
11. Applicable Law
This policy is subject to applicable laws and regulations in India. Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.
Skora reserves the right to update this policy from time to time. The latest version published on this website will apply to orders placed after the effective date of the updated policy.